Refund & Cancellation Policy

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REFUND & CANCELLATION POLICY
Last Updated: 18/02/2026

At Sam Woodham Coaching (SWC), clear boundaries ensure professionalism and commitment from both parties. The following policy outlines cancellation and refund terms for all services.

1. 1–1 Personal Training & Coaching
    

Cancellations

• A minimum of 24 hours’ notice is required to reschedule a session.
• Sessions cancelled with less than 24 hours’ notice will be forfeited.
• Missed sessions (no-shows) are non-refundable and non-transferable.

Rescheduling

• Sessions may be rescheduled with appropriate notice.
• Repeated cancellations or rescheduling may result in review or termination of services at the discretion of Sam Woodham Coaching.

Refunds

• No refunds are provided once a coaching package or block has commenced.
• If cancellation is requested before the first scheduled session and within 14 days of purchase (in line with UK Consumer Contracts Regulations), a refund may be issued minus any administrative or processing fees.
• Where coaching has begun within the 14-day cooling-off period at the client’s request, you acknowledge that your right to a full refund is waived for services already delivered.
• In exceptional circumstances (e.g., serious illness or medical inability to continue), partial refunds may be considered at sole discretion.

1. Online Coaching Packages (Recurring)
    

• A minimum of 7 days’ written notice is required before the next billing cycle to cancel recurring coaching.
• Cancellations take effect at the end of the current billing period.
• No partial refunds are issued for unused time within a billing cycle.
• Payments already processed are non-refundable.

1. Digital Products, Programmes & Downloads
    

Due to the immediate access and downloadable nature of digital products (including training guides, templates, or resources), all digital sales are final and non-refundable.

If you experience technical issues accessing purchased materials, you must notify us within 7 days of purchase so the issue can be resolved.

1. Subscriptions or Memberships (If Applicable)
    

• Subscriptions may be cancelled at any time prior to the next billing date.
• Access will continue until the end of the paid billing period.
• No refunds are issued for previous payments or partially used periods.

1. Termination of Services
    

Sam Woodham Coaching reserves the right to terminate services without refund where:

• Client conduct is inappropriate or abusive
• Health information is withheld
• Payment obligations are not met

1. Contact
    

For cancellation requests or policy queries:

Email: Hello@SwcSamWoodhamCoaching.onmicrosoft.com
Phone: +44 74708 66319